Last updated: 24 April 2025

1. Introduction

Oakview Window Company Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company Details
Oakview Window Company Ltd
3, Westbourne Parade, Uxbridge Rd,
Uxbridge UB10 0NY,
United Kingdom
Phone: +44 20 8578 0447

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: name, title.
  • Contact Data: address, phone number, email address.
  • Transaction Data: details of purchases and services you have obtained from us.
  • Technical Data: IP address, browser type, and device identifiers when visiting our website.
  • Usage Data: information about how you use our website, products, and services.
  • Marketing and Communications Data: your preferences in receiving marketing from us.

3. How We Collect Your Data

We collect data through:

  • Direct interactions (e.g. enquiries, orders, quote requests)
  • Our website (via forms or cookies)
  • Third-party referrals (e.g. recommendations from trade partners)
  • Publicly available sources (e.g. Companies House)

4. How We Use Your Data

We will only use your personal data when legally permitted. The most common uses include:

  • To process and fulfil orders or quotations
  • To communicate with you regarding your enquiries or services
  • To manage payments, fees, and charges
  • To comply with legal or regulatory obligations
  • To improve our products, services, and website
  • For marketing purposes (only where you have consented or where allowed by law)

5. Legal Basis for Processing

We rely on the following lawful bases for processing:

  • Performance of a contract
  • Legal obligation
  • Legitimate interest (e.g. customer service and business administration)
  • Consent (for email marketing or optional contact)

6. Data Sharing

We may share your data with:

  • Service providers (e.g. delivery and installation contractors)
  • IT and system administration providers
  • Professional advisers (e.g. accountants or legal counsel)
  • Government authorities, if legally required

We do not sell or rent your data to third parties.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for legal, accounting, or reporting requirements.

Typical retention periods:

  • Customer records: up to 7 years
  • Marketing consent: until you withdraw consent

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details below.

9. Cookies and Website Tracking

Our website may use cookies to enhance user experience. You can control cookie preferences through your browser settings. Please see our separate [Cookie Policy] for more details.

10. Contact Us

If you have any questions or concerns about this privacy policy or the way we handle your data, please contact:

Data Protection Officer
Oakview Window Company Ltd
3, Westbourne Parade, Uxbridge Rd,
Uxbridge UB10 0NY,
United Kingdom
Phone: +44 20 8578 0447
Email: info@oakviewwindowcompany.co.uk